Shipping Policy

Here is the essential information about how we process, ship, and deliver your order.

We offer free shipping across the United States! Please see our delivery times below.

Delivery Times

Order cut-off time: Orders placed after 3:00 pm Central European Time (CET/CEST) are processed the next business day.
Processing time: We process your order within 1 to 3 business days (Monday to Friday).
Total delivery time: You can expect delivery within 2 to 10 business days from the date of your order.

Tracking and Confirmation

You will receive emails at different stages of your order.

Order confirmation: A first confirmation email will be sent to you immediately after your order is placed.
Shipping confirmation: Once your order has shipped, you will receive a second email containing your tracking number and a tracking link. You can use this information to follow the progress of your package.

What to Do in Case of Delay

Although we aim for delivery within 10 business days, occasional delays may occur due to peak periods, public holidays, adverse weather conditions, or other circumstances beyond our control.

If your package is delayed, please allow up to 3 additional business days.

If your order still has not arrived after this period, please contact our support team immediately at support@eluneth.com so that we can assist you further.

Cancellations

To cancel an order, please email us at support@eluneth.com as soon as possible. We will do our best to accommodate your request. However, once your order has been processed, cancellations are no longer possible.

Problems with Your Order

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@eluneth.com and provide:

Your order number
A description of the problem
Photos of the problem and of the packaging

After verification, you may choose between a free replacement or a full refund. We will cover return shipping costs for these items, if a return is required.